@misc{EmontsHolleyKufferathKassner2023,
  author    = {Roman Emonts-Holley and Felicia Kufferath-Kaßner},
  title     = {Projekt CSS 2.0: Entwicklung eines innovativen Praxistools f{\"u}r den Einsatz von Social Media im Kundenservice},
  booktitle = {UdZForschung},
  volume    = {19},
  number    = {1},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {34 -- 35},
  year        = {2023},
}