@misc{EmontsHolleyMennicken2023,
  author    = {Roman Emonts-Holley and Julian Mennicken},
  title     = {Social-CRM-Systeme erfolgreich implementieren},
  booktitle = {IT-Matchmaker.Guide CRM-L{\"o}sungen 2017},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {14 -- 17},
  year        = {2023},
}