TY  - CONF
A1  - Kampker, Achim
A1  - Husmann, Marco
A1  - Harland, Tobias
A1  - Jussen, Philipp
A1  - Steinbauer, Michael
A2  - IEEE ICE, 
T1  - Six principles for successful data-driven service innovation in industrial companies
T2  - 2018 IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC)
N2  - Data-driven services play an important role in
innovative business models of successful manufacturing
companies: They hold great potential for the creation of unique
selling points and improve the differentiation of manufacturing
companies in highly competitive markets. However, the large
number of newly invented digital services that fail shortly after
launching implies that companies struggle with the invention and
implementation of data-driven service solutions, which ends in a
waste of resources. The following paper introduces guideline
principles for successful innovation processes for data-driven
services. The principles were identified during in-depth case
studies with manufacturing companies. They contribute to a
necessary paradigm change for manufacturing companies in
terms of data-driven services for machines. The six identified
principles emphasize new aspects regarding the new dimension of
data-driven solutions and improve the life cycle management of
products and services. They demonstrate how the rules of agile
development can lead to successful and more efficient service
innovations in the industrial sector.
KW  - Innovation
KW  - Smart Services
KW  - Service Engineering
Y1  - 2018
UR  - https://epub.fir.de/frontdoor/index/index/docId/511
SN  - 978-1-5386-1469-3
PB  - IEEE
CY  - Stuttgart
ER  -