@misc{KuntzKrechtingKasselmannetal.2023,
  author    = {Jan Kuntz and Denis Krechting and Sebastian Kasselmann and Frederik Endres},
  title     = {Datenanalyse als Erfolgsfaktor f{\"u}r den Service},
  booktitle = {Service Today},
  volume    = {32},
  number    = {3},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {72 -- 73},
  year        = {2023},
}