@misc{OptehostertKuntz2021,
  author    = {Felix Optehostert and Jan Kuntz},
  title     = {Einsatz von Business-Analytics-Methoden zur Entwicklung von Dienstleistungen},
  booktitle = {UdZForschung},
  volume    = {19},
  number    = {2},
  issn      = {1439-2585},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {22 -- 24},
  year        = {2021},
}