@misc{KurzLukas2023,
  author    = {Michael Kurz and Maximilian Lukas},
  title     = {Leistungserbringung gestalten: Prozessstandardisierung in der Praxis},
  booktitle = {Service Today},
  volume    = {31},
  number    = {3},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {20 -- 21},
  year        = {2023},
}