@misc{MerxRiemer2022,
  author    = {Birgit Merx and Marion Riemer},
  title     = {Alles beginnt und endet mit dem Erfolg des Kunden},
  booktitle = {Service Today},
  volume    = {35},
  number    = {2},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {64 -- 65},
  year        = {2022},
}