@misc{Greven2023,
  author    = {Daniela Greven},
  title     = {Chatbots im Service: Realisierung eines Einf{\"u}hrungskonzepts f{\"u}r Chatbots im B2B-Kundenservice bei KMU des Maschinenbaus / Chatbots in Service: Development of an Implementation Concept for Chatbots in B2B Customer Service for SMEs in the Mechanical Engineering Sector},
  booktitle = {UdZ - The Data-driven Enterprise},
  volume    = {3},
  number    = {2},
  issn      = {2748-9779},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {60 -- 65},
  year        = {2023},
}