@misc{MuellerEndres2022,
  author    = {Daniela M{\"u}ller and Kathrin Endres},
  title     = {Chatbots im Einsatz des industriellen B2B-Service},
  booktitle = {Service Today},
  volume    = {36},
  number    = {2},
  issn      = {1869-3024},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {62 -- 64},
  year        = {2022},
}