@misc{MuellerSundralingam2022,
  author    = {Daniela M{\"u}ller and Shugana Sundralingam},
  title     = {Chatbots im Service: Maßnahmenkatalog hilft bei strukturierter Implementierung / Chatbots in Service: Catalogue of Measures Helps with Structured Implementation},
  booktitle = {UdZ - The Data-driven Enterprise},
  volume    = {2},
  number    = {2},
  issn      = {2748-9779},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {52 -- 57},
  year        = {2022},
}