@book{RixSchrank2022,
  author    = {Calvin Rix and Regina Schrank},
  title     = {KVD-Service-Studie 2021},
  series    = {Organisation im Wandel - Perspektiven der Servicetransformation},
  editor    = {G{\"u}nther Schuh and Jana Frank and Volker Stich},
  isbn      = {978-3-943024-43-2},
  year      = {2022},
}