TY  - CONF
A1  - Schuh, Günther
A1  - Kuntz, Jan
A1  - Heeg, Katharina
A1  - Jussen, Philipp
A1  - Koch, Jan
A1  - Breunig, Stefan
A2  - Suryadi, Kadarsah
T1  - Identification of Variant-creating Factors in Product Service Systems
T2  - 2016 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
N2  - Nowadays, providing purchasable goods is not enough for a company to survive on the global market. Because of competitive prices and a large range of products available, companies need to offer additional benefits to their customers in order to create a unique selling point. They add services to their product portfolio and offer clients the opportunity to acquire an additional service solution to go with it. The offered services need to fit to the customer's needs, resulting in a variety of available services, great complexity of the service range and decreasing transparency of the resource utilization. This paper addresses the problem by identifying variant-creating factors in product service systems, transferring them into an organizational framework and verifying their significance.
KW  - complexity management
KW  - product service systems
KW  - service range complexity
KW  - variant-creating factors
KW  - companies
KW  - complexity theory
KW  - stress
KW  - portfolios
KW  - guidelines
KW  - production systems
Y1  - 2023
UR  - https://epub.fir.de/frontdoor/index/index/docId/2660
UR  - https://ieeexplore.ieee.org/document/7797942
SP  - 582
EP  - 586
PB  - IEEE
ER  -