@inproceedings{GrevenEndresSundralingametal.2023,
  author    = {Daniela Greven and K. Endres and S. Sundralingam and Volker Stich},
  title     = {Implementation-specific Barriers And Measures For Chatbots In B2B Customer Service},
  booktitle = {Proceedings of the Conference on Production Systems and Logistics: CPSL 2023},
  editor    = {D. Herberger and M. H{\"u}bner and Volker Stich},
  pages     = {844 -- 853},
  url       = {https://www.repo.uni-hannover.de/handle/123456789/13613},
  year      = {2023},
}