@misc{DeferKochTreusch2020,
  author    = {Florian Def{\`e}r and Anna Koch and Oliver Treusch},
  title     = {Servicetechniker als Schl{\"u}ssel zum Vertriebserfolg},
  booktitle = {Service Today},
  volume    = {34},
  number    = {2},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {80 -- 81},
  year        = {2020},
}