@misc{DeferTreusch2021,
  author    = {Florian Def{\`e}r and Oliver Treusch},
  title     = {Sales-Service: Servicetechniker als Schl{\"u}ssel zum Vertriebserfolg},
  booktitle = {UdZPraxis},
  volume    = {6},
  number    = {1},
  issn      = {2509-7350},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {50 -- 53},
  year        = {2021},
}