@book{JussenFrankLeiting2022,
  author    = {Philipp Jussen and Jana Frank and Tobias Leiting},
  title     = {KVD-Service-Studie 2018},
  series    = {"Digitale Service-Kultur"},
  editor    = {G{\"u}nther Schuh and Volker Stich and Gerhard Gudergan and Markus Schr{\"o}der},
  isbn      = {978-3-943024-35-7},
  year      = {2022},
}