@misc{Mueller2022,
  author    = {Daniela M{\"u}ller},
  title     = {Maschinenbau: Chatbots im B2B-Kundenservice},
  booktitle = {Service Today},
  number    = {4},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {62 -- 63},
  year        = {2022},
}