@incollection{SchuhHoffartGuderganetal.2023,
  author    = {G{\"u}nther Schuh and Christian Hoffart and Gerhard Gudergan and Jan Siegers},
  title     = {Kundensysteme},
  booktitle = {Management industrieller Dienstleistungen},
  editor    = {G{\"u}nther Schuh and Gerhard Gudergan and Achim Kampker},
  isbn      = {978-3-662-47255-2},
  doi       = {10.1007/978-3-662-47256-9_6},
  url       = {https://link.springer.com/chapter/10.1007/978-3-662-47256-9_6},
  year      = {2023},
}