TY  - CONF
A1  - Götzen, Rafael
A1  - von Stamm, John
A1  - Conrad, Ruben
A1  - Stich, Volker
T1  - Understanding the Organizational Impact of Robotic Process Automation: A Socio-Technical Perspective
T2  - PRO-VE 2022: Collaborative Networks in Digitalization and Society 5.0.  IFIP Advances in Information and Communication Technology book series (IFIPAICT); Vol. 662
N2  - Interest in AI-driven automation software is growing constantly across
all industries, as these technologies enable companies to almost automate administrative processes completely and significantly increase operational efficiency.
However, many implementation attempts fail due to a lack of understanding of how these technologies affect the various socio-technical aspects that are intertwined in an organisation. This leads to a widening gap between value propositions of automation software and the ability of companies to exploit them. For long-term
success, collaboration between humans and software robots in the organization must be optimised. Therefore, the social, technical, and organizational impact of Robotic Process Automation was investigated. Following a socio-technical systems approach, a model was developed and validated in a use case of a company in the mechanical engineering sector. Knowing the influencing factors before launching large-scale automation initiatives will help practitioners to better exploit
efficiency potentials and increase the long-term success.
KW  - rev
Y1  - 2023
UR  - https://epub.fir.de/frontdoor/index/index/docId/1780
UR  - https://link.springer.com/chapter/10.1007/978-3-031-14844-6_9
SN  - 978-3-031-14844-6
SN  - 978-3-031-14843-9
N1  - 2nd Best Paper Award für "Understanding the Organizational Impact of Robotic Process Automation: A Socio-Technical Perspective" bei der PRO-VE-Konferenz 2022
SP  - 106
EP  - 114
PB  - Springer
ER  -