TY  - CONF
A1  - Bollinger, Stephan
A1  - Stich, Volker
A1  - Holst, Lennard
A1  - Defer, Florian
A1  - Schuldt, Florian
A2  - Kim, Duck Young
A2  - von Cieminski, Gregor
A2  - Romero, David
T1  - Evaluation of Potential Benefits of Augmented Reality for Industrial Services
T2  - APMS 2022: Advances in Production Management Systems. Smart Manufacturing and Logistics Systems: Turning Ideas into Action
N2  - Augmented reality seems to offer great potential benefits in the field of industrial services. However, the question of the exact benefits, both monetary and qualitative, is difficult to evaluate, as is the case with IT investments in gen-eral. Within the framework of the DM4AR research project, an evaluation model was therefore developed. Based on group discussions and interviews on potential AR use cases, a list of monetary and qualitative benefits was compiled to form the basis for selecting suitable evaluation modules in the existing literature. These include an impact chain analysis in the form of a strategy map, a monetary eval-uation as a calculation of the return on investment, based on the assumptions of the use case as well as existing studies, and a qualitative evaluation in the form of a utility analysis. The outcome is an evaluation model in the form of a multi-perspective approach that considers the impact of AR in the four perspectives of the balanced scorecard (financial, customer, internal business processes, learning and growth). The results of the qualitative and monetary evaluation can be sum-marized in a 2D matrix to support decision-making.
KW  - Augmented Reality
KW  - Potential Benefits
KW  - Evaluation
KW  - Return on Investment
KW  - rev
Y1  - 2023
UR  - https://epub.fir.de/frontdoor/index/index/docId/1833
SN  - 978-3-031-16407-1
SN  - 978-3-031-16406-4
SN  - 1868-422X
SP  - 135
EP  - 144
PB  - Springer
CY  - Gyeongju [u. a.]
ER  -