TY  - CONF
A1  - Jussen, Philipp
A1  - Kuntz, Jan
A1  - Senderek, Roman
A1  - Moser, Benedikt
A2  - Huang, George Q.
A2  - Qu, Ting
A2  - Thürer, Matthias
A2  - Xu, Suxiu
A2  - Khalgui, Mohamed
T1  - Smart Service Engineering
T2  - Procedia CIRP 83 (2019) 384-388
N2  - Industry 4.0 has provided vast opportunities for manufacturing companies whilst simultaneously creating multiple challenges. In this new highly digitized globalized marketplace, manufacturing companies find themselves under pressure to become more service oriented and offer new innovative value offerings such as smart services. These are digital data-driven services that, generally, add value in conjunction with a physical product. However, classical methods of service engineering have not adapted sufficiently to the increasing digital components and requirements of smart services. This paper presents Smart Service Engineering as a novel service-engineering approach for industrial smart services. Smart Service Engineering draws from iterative development models and implements agile and customer-centric methods to decrease the overall development time and achieve an early market success. The paper focuses on the service development steps and presents the interaction and interconnection of different elements of smart services based on a case study research. Finally the paper illustrates the successful application of the Smart Service Engineering approach and its impact on a German medium-sized company in the textile machine industry.
KW  - Agile
KW  - Agile Development
KW  - Customer Centricity
KW  - Dienstleistungsentwicklung
KW  - Dienstleistungsmanagement
KW  - Digital Solutions
KW  - Service Engineering
KW  - Smart Service
KW  - Smart Service Engineering
Y1  - 2022
UR  - https://epub.fir.de/frontdoor/index/index/docId/1186
SN  - 2212-8271
SP  - 384
EP  - 388
PB  - Elsevier B.V.
CY  - Amsterdam
ER  -