TY  - CONF
A1  - Faulhaber, Marcel
A1  - Stich, Volker
A1  - Schuh, Günther
A1  - Holst, Lennard
A2  - Young Kim, Duck
A2  - Cieminski, Gregor von
A2  - Romero, David
T1  - Interactions in the Multi-level Distribution Management of Data-Driven Services for Manufacturing Companies
T2  - Advances in Production Management Systems. Smart Manufacturing and Logistics Systems: Turning Ideas into Action  IFIP WG 5.7 International Conference, APMS 2022, Gyeongju, South Korea, September 25–29, 2022, Proceedings, Part II
N2  - Manufacturing companies (MFRs) are increasingly extending their
portfolios with services and data-driven services (DDS) to differentiate themselves from competitors, tap new revenue potential, and gain competitive advantages through digitization and the subsequently generated data. Nonetheless, DDS fail more often than traditional industrial services and products within the first year on the market. Particularly, companies are failing to sell DDS successfully and efficiently with their existing (multi-level) distribution structures. Surprisingly, there is a lack of scientific research addressing this issue. Since there are currently no holistic models for an end-to-end description of distribution-tasks for DDS in the manufacturing industry, this paper contributes to a task-oriented reference model for mapping interactions in the multi-level distribution management. Therefore, a case study research approach is used, to identify and describe the interactions in the multi-level distribution management of DDS, as well as to develop a regulatory framework for MFRs and their multi-level distribution management. This research uses the established theoretical framework of Service-Dominant-Logic to address the co-creation in multi-level distribution management of DDS. As a result, this paper identifies different interaction variants as well as the need for a new management function with 4 main and 14 basic tasks.
T3  - IFIP advances in information and communication technology - 664 
KW  - Distribution management
KW  - Data-driven services
KW  - Case study research
KW  - Manufacturing
KW  - Regulatory framework
KW  - Reference model
KW  - rev
Y1  - 2023
UR  - https://epub.fir.de/frontdoor/index/index/docId/2101
UR  - https://link.springer.com/chapter/10.1007/978-3-031-16411-8_33#citeas
SN  - 978-3-031-16410-1
SN  - 978-3-031-16411-8
SN  - 1868-4238
SN  - 1868-422X
SP  - 270
EP  - 282
PB  - Springer
CY  - Cham [u. a.]
ER  -