@misc{Holst2020,
  author    = {Lennard Holst},
  title     = {Das Werkzeug f{\"u}r digitale Servicehelden},
  booktitle = {Service Today},
  volume    = {34},
  number    = {1},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {70 -- 70},
  year        = {2020},
}