@misc{ZellerHoffmannGruberetal.2023,
  author    = {Violett Zeller and J{\"o}rg Hoffmann and Marie Gruber and G{\"u}nther Schuh},
  title     = {GradeIT - Prozessqualit{\"a}t bei kleinen und mittleren IT-Service-Providern},
  booktitle = {HMD - Praxis der Wirtschaftsinformatik},
  number    = {307},
  issn      = {1436-3011},
  doi       = {10.1365/s40702-016-0212-2},
  url       = {https://link.springer.com/article/10.1365/s40702-016-0212-2},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {200 -- 212},
  year        = {2023},
}