@misc{GuderganAnsorge2013,
  author    = {Gerhard Gudergan and Boris Ansorge},
  title     = {A framework for innovating complex systems in the manufacturing and service industries},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {lecture},
  pages     = {18},
  year        = {2013},
}