TY  - CONF
A1  - Senderek, Roman
A1  - Kuntz, Jan
A1  - Stich, Volker
A1  - Frank, Jana
A2  - Ameri, Farhad
A2  - Stecke, Kathryn E.
A2  - von Cieminski, Gregor
A2  - Kiritsis, Dimitris
T1  - Service Engineering Models
T2  - Advances in Production Management Systems. Towards Smart Production Management Systems  IFIP WG 5.7 International Conference, APMS 2019, Austin, TX, USA, September 1–5, 2019, Proceedings, Part II
N2  - Since the field of service engineering emerged in the late 20th century, the service industry has undergone drastic changes. Among the reasons for these changes is the increasing digitalization, which has made it difficult for companies to successfully develop new service offerings. While numerous service engineering models are available to provide guidance during the design of new services, many of them cannot keep up with the requirements of today’s economic environment. The present paper examines the requirements that service engineering models need to meet in order to be suitable guidelines for the digital age. To this end, the introduction illustrates how digitalization has changed the service industry. Afterwards, selected service engineering models and related norms are presented. Finally, a set of requirements for modern service engineering models derived from best practices from recent years is introduced.
T3  - IFIP advances in information and communication technology - 567 
KW  - smart services
KW  - service engineering
KW  - digitalization
Y1  - 2023
UR  - https://epub.fir.de/frontdoor/index/index/docId/2518
UR  - https://link.springer.com/chapter/10.1007/978-3-030-29996-5_63
SN  - 978-3-030-29995-8
SN  - 978-3-030-29996-5
SN  - 1868-4238
SN  - 1868-422X
SP  - 547
EP  - 554
PB  - Springer
CY  - Cham [u. a.]
ER  -