@misc{SenderekBorchardtEngelnetal.2021,
  author    = {Roman Senderek and Ralf Borchardt and Alexandra Engeln and Jana Frank and Matthias M{\"u}ssigbrodt and Carsten Neugrodda and Volker Stich and Tobias Theile and Kerstin Wendt-Heinrich},
  title     = {"New Service-Work"},
  editor    = {Kundendienst-Verband Deutschland e. V. and FIR e. V. an der RWTH Aachen},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {workingpaper},
  pages     = {32},
  year        = {2021},
}