@incollection{SchuhGuderganSendereketal.2023,
  author    = {G{\"u}nther Schuh and Gerhard Gudergan and Roman Senderek and Ralf Frombach},
  title     = {Service Engineering},
  booktitle = {Management industrieller Dienstleistungen},
  editor    = {G{\"u}nther Schuh and Gerhard Gudergan and Achim Kampker},
  isbn      = {978-3-662-47255-2},
  doi       = {10.1007/978-3-662-47256-9_7},
  url       = {https://link.springer.com/chapter/10.1007/978-3-662-47256-9_7},
  year      = {2023},
}