@misc{Lenart2023,
  author    = {Martin Lenart},
  title     = {Dienstleistungsprozesse: St{\"o}rungen erkennen und vermeiden},
  booktitle = {Service Today},
  volume    = {32},
  number    = {4},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {86 -- 87},
  year        = {2023},
}