@misc{Stich2020,
  author    = {Volker Stich},
  title     = {Data Driven Services},
  booktitle = {Service Today},
  volume    = {34},
  number    = {3},
  institution = {FIR e. V. an der RWTH Aachen},
  type      = {contributiontoperiodical},
  pages     = {11 -- 11},
  year        = {2020},
}