@incollection{DombrowskiFochlerMalornyetal.2023,
  author    = {Uwe Dombrowski and Simon Fochler and Constantin Malorny and Uwe Winkelhake and Volker Stich and Philipp Jussen and Benedikt Moser and Marcel Faulhaber and Jens P{\"o}ppelbuß and Lisa Sontowski and Christian Engel and Tobias Stefanak and Felix Buck},
  title     = {Trends und Entwicklungen},
  booktitle = {After Sales Service: Zukunftsf{\"a}hig und prozessorientiert gestalten},
  editor    = {Uwe Dombrowski and Simon Fochler and Constantin Malorny},
  isbn      = {978-3-662-62324-4},
  doi       = {10.1007/978-3-662-62325-1_7},
  url       = {https://link.springer.com/chapter/10.1007/978-3-662-62325-1_7},
  year      = {2023},
}