TY  - CONF
A1  - Schuh, Günther
A1  - Fabry, Christian
A1  - Jussen, Philipp
A2  - Grabot, Bernard
A2  - Vallespir, Bruno
A2  - Gomes, Samuel
A2  - Bouras, Abdelaziz
A2  - Kiritsis, Dimitris
T1  - The Influence of the Customer in Service Production
T2  - Advances in Production Management Systems: Innovative and Knowledge-Based Production Management in a Global-Local World. IFIP WG 5.7 International Conference, APMS 2014, Ajaccio, France, September 20-24, 2014, Proceedings, Part II.
N2  - Increasing productivity in product-service systems is a vital success factor for industrialized economies and individual businesses. The service production is typically described as an integrated value chain setting, in which the provider and the customer are co-creators.
This paper embraces a characteristic curve model in order to illustrate the influence of the customer on the productivity of service production. The characteristic curves are derived from a system dynamics simulation model for a synchronized takt-based service production. In conclusion this research leads to designs recommendations for service production systems in order to reduce lead times and increase adherence to delivery dates.
T3  - IFIP advances in information and communication technology - 439 
KW  - customer
KW  - service production
KW  - system dynamics
KW  - Simulation
KW  - Produktivität
KW  - productivity
KW  - characteristic curves
KW  - customer productivity
KW  - external factor
Y1  - 2023
UR  - https://epub.fir.de/frontdoor/index/index/docId/2713
UR  - https://link.springer.com/chapter/10.1007/978-3-662-44736-9_66
SN  - 978-3-662-44735-2
SN  - 978-3-662-44736-9
SP  - 548
EP  - 555
PB  - Springer
CY  - Berlin [u. a.]
ER  -