@inproceedings{SchuhFabryJussen2023,
  author    = {G{\"u}nther Schuh and Christian Fabry and Philipp Jussen},
  title     = {The Influence of the Customer in Service Production},
  booktitle = {Advances in Production Management Systems: Innovative and Knowledge-Based Production Management in a Global-Local World. IFIP WG 5.7 International Conference, APMS 2014, Ajaccio, France, September 20-24, 2014, Proceedings, Part II.},
  editor    = {Bernard Grabot and Bruno Vallespir and Samuel Gomes and Abdelaziz Bouras and Dimitris Kiritsis},
  pages     = {548 -- 555},
  doi       = {10.1007/978-3-662-44736-9_66},
  url       = {https://link.springer.com/chapter/10.1007/978-3-662-44736-9_66},
  year      = {2023},
}