Evaluation of complexity costs for industrial services by means of a heuristic approach

As industrial service portfolios grow, many companies overlook the implications of their business operations: rising complexity and resulting complexity costs. One reason are nonexistent tools that help service managers to decide in planning phases with an adequate effort about the implications that variety and complexity decisions have on the complexity costs of their portfolio. This paper depicts the challenges service companies have to face in this context and presents a concept of a heuristic approach to evaluate the complexity costs for industrial services. The concept is being developed in strong cooperation with industrial partners.

Metadaten
Author:	Günther Schuh ORCiD GND, Christian Grefrath GND
Parent Title (English):	Finding Growth through Service Activities in Barren Times
Publisher:	RESER Conference Papers
Place of publication:	Aix en Provence, Frankreich
Editor:	RESER Conference Papers
Document Type:	Conference Proceeding
Language:	English
Date of Publication (online):	2023/08/17
Date of first Publication:	2013/09/21
Release Date:	2023/09/06
Tag:	industrielle Dienstleistungen
GND Keyword:	KomplexitätGND; HeuristikGND
Page Number:	20 S.
FIR-Number:	SV6126
Date of the presentation:	19.09.2013
Name of the conference:	RESER 2013: 23rd RESER Conference – Finding growth through service activities in barren times
place of the conference:	Aix en Provence, Frankreich
Date of the conference:	19.09.2013-21.09.2013
Institute / Department:	FIR e. V. an der RWTH Aachen
	Dienstleistungsmanagement
Dewey Decimal Classification:	6 Technik, Medizin, angewandte Wissenschaften / 62 Ingenieurwissenschaften

Open Access