Introduction to Smart Service Design
- This chapter examines the question of the contribution of smart services for companies and the implications this has for the management of these business models. The chapter starts by outlining the different terminology used to describe smart services and introduces a business-driven view on the digitalization strategy of a company. The characteristic features of digital business models are explained as well as their implications for the management of smart service organizations. [https://link.springer.com/chapter/10.1007/978-3-030-58182-4_4]
| Author: | Philipp JussenGND, Katharina Heeg |
|---|---|
| URL: | https://link.springer.com/chapter/10.1007/978-3-030-58182-4_4 |
| DOI: | https://doi.org/10.1007/978-3-030-58182-4_4 |
| ISBN: | 978-3-030-58181-7 |
| ISBN: | 978-3-030-58184-8 |
| ISBN: | 978-3-030-58182-4 |
| Parent Title (English): | Smart Service Management: Design Guidelines and Best Practices |
| Publisher: | Springer |
| Place of publication: | Cham [u. a.] |
| Editor: | Maria Maleshkova, Niklas Kühl, Philipp Jussen |
| Document Type: | Part of a Book |
| Language: | English |
| Date of Publication (online): | 2023/08/21 |
| Date of first Publication: | 2021/01/27 |
| Release Date: | 2023/08/21 |
| Tag: | Digitalisierung; Geschäftsmodell; Smart Services; business model; digital business model; smart services |
| GND Keyword: | DigitalisierungGND; GeschäftsmodellGND |
| First Page: | 35 |
| Last Page: | 44 |
| FIR-Number: | -FOLGT- |
| Institute / Department: | FIR e. V. an der RWTH Aachen |
| Dienstleistungsmanagement | |
| Dewey Decimal Classification: | 3 Sozialwissenschaften / 33 Wirtschaft |
| 6 Technik, Medizin, angewandte Wissenschaften / 62 Ingenieurwissenschaften |
