The Influence of the Customer in Service Production
- Increasing productivity in product-service systems is a vital success factor for industrialized economies and individual businesses. The service production is typically described as an integrated value chain setting, in which the provider and the customer are co-creators. This paper embraces a characteristic curve model in order to illustrate the influence of the customer on the productivity of service production. The characteristic curves are derived from a system dynamics simulation model for a synchronized takt-based service production. In conclusion this research leads to designs recommendations for service production systems in order to reduce lead times and increase adherence to delivery dates.
| Author: | Günther SchuhORCiDGND, Christian FabryGND, Philipp JussenGND |
|---|---|
| URL: | https://link.springer.com/chapter/10.1007/978-3-662-44736-9_66 |
| DOI: | https://doi.org/10.1007/978-3-662-44736-9_66 |
| ISBN: | 978-3-662-44735-2 |
| ISBN: | 978-3-662-44736-9 |
| Parent Title (English): | Advances in Production Management Systems: Innovative and Knowledge-Based Production Management in a Global-Local World. IFIP WG 5.7 International Conference, APMS 2014, Ajaccio, France, September 20-24, 2014, Proceedings, Part II. |
| Series (Serial Number): | IFIP advances in information and communication technology (439) |
| Publisher: | Springer |
| Place of publication: | Berlin [u. a.] |
| Editor: | Bernard Grabot, Bruno Vallespir, Samuel Gomes, Abdelaziz Bouras, Dimitris Kiritsis |
| Document Type: | Conference Proceeding |
| Language: | English |
| Date of Publication (online): | 2023/08/09 |
| Date of first Publication: | 2014/09/26 |
| Release Date: | 2023/09/06 |
| Tag: | characteristic curves customer; customer productivity; external factor; productivity; service production; system dynamics |
| GND Keyword: | SimulationGND; ProduktivitätGND |
| First Page: | 548 |
| Last Page: | 555 |
| FIR-Number: | SV6356 |
| Name of the conference: | IFIP WG 5.7 International Conference on Advances in Production Management Systems (APMS 2014) |
| place of the conference: | Ajaccio, France |
| Date of the conference: | 20.09.2014-24.09.2014 |
| Institute / Department: | FIR e. V. an der RWTH Aachen |
| Dienstleistungsmanagement | |
| Dewey Decimal Classification: | 6 Technik, Medizin, angewandte Wissenschaften / 62 Ingenieurwissenschaften |
