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Human Factors in Supply Chain Management

  • Human behavior in supply chains is insufficiently explored. Wrong decisions by decision makers leads to insufficient behavior and lower performance not only for the decision maker, but also for other stakeholders along the supply chain. In order to study the complex decision situation, we developed a supply chain game in which we studied experimentally the decisions of different stakeholder within the chain. 121 participants took part in a web-based supply chain game. We investigated the effects of gender, personality and technical competency on the performance within the supply chain. Also, learnability and the effect of presence of point-of-sale data are investigated. Performance depended on the position within the chain and fluctuating stock levels were observed in form of the bullwhip effect. Furthermore, we found that risk taking had an impact on the performance and that the performance improved after the first round of the game. [https://link.springer.com/chapter/10.1007/978-3-642-39226-9_46]

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Metadaten
Author:Philipp Brauner, Simone RungeGND, Marcel Groten, Günther Schuh, Martina Ziefle
URL:https://link.springer.com/chapter/10.1007/978-3-642-39226-9_46
ISBN:978-3-642-39225-2, 978-3-642-39226-9
Parent Title (English):Human Interface and the Management of Information: Information and Interaction for Learning, Culture, Collaboration and Business. 15th International Conference, HCI International 2013, Las Vegas, NV, USA, July 21-26, 2013, Proceedings, Part III
Subtitle (English):Decision Making in Complex Logistic Scenarios
Series (Serial Number):Lecture Notes in Computer Science (LNISA) (Bd. 8018)
Publisher:Springer
Place of publication:Berlin [u. a.]
Editor:Sakae Yamamoto
Document Type:Conference Proceeding
Language:English
Date of Publication (online):2023/08/22
Date of first Publication:2013/07/01
Release Date:2023/08/22
Tag:Supply Chain Management User Diversity Gamer types Human Behavior Beer Game Serious Gaming
First Page:423
Last Page:432
FIR-Number:-FOLGT-
Name of the conference:15th International Conference on Human-Computer Interaction, HCI International 2013
place of the conference:Las Vegas (NV)
Date of the conference:21.07.2013-26.07.2013
Institute / Department:FIR e. V. an der RWTH Aachen
Produktionsmanagement
Dewey Decimal Classification:6 Technik, Medizin, angewandte Wissenschaften / 62 Ingenieurwissenschaften

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