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Service Engineering Models

  • Since the field of service engineering emerged in the late 20th century, the service industry has undergone drastic changes. Among the reasons for these changes is the increasing digitalization, which has made it difficult for companies to successfully develop new service offerings. While numerous service engineering models are available to provide guidance during the design of new services, many of them cannot keep up with the requirements of today’s economic environment. The present paper examines the requirements that service engineering models need to meet in order to be suitable guidelines for the digital age. To this end, the introduction illustrates how digitalization has changed the service industry. Afterwards, selected service engineering models and related norms are presented. Finally, a set of requirements for modern service engineering models derived from best practices from recent years is introduced.

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Metadaten
Author:Roman SenderekGND, Jan KuntzGND, Volker StichORCiDGND, Jana FrankGND
URL:https://link.springer.com/chapter/10.1007/978-3-030-29996-5_63
DOI:https://doi.org/10.1007/978-3-030-29996-5_63
ISBN:978-3-030-29995-8
ISBN:978-3-030-29996-5
ISSN:1868-4238
ISSN:1868-422X
Parent Title (English):Advances in Production Management Systems. Towards Smart Production Management Systems IFIP WG 5.7 International Conference, APMS 2019, Austin, TX, USA, September 1–5, 2019, Proceedings, Part II
Subtitle (English):History and Present-Day Requirements
Series (Serial Number):IFIP advances in information and communication technology (567)
Publisher:Springer
Place of publication:Cham [u. a.]
Editor:Farhad Ameri, Kathryn E. Stecke, Gregor von Cieminski, Dimitris Kiritsis
Document Type:Conference Proceeding
Language:English
Date of Publication (online):2023/04/26
Date of first Publication:2019/08/24
Release Date:2023/04/26
Tag:digitalization; service engineering; smart services
First Page:547
Last Page:554
FIR-Number:SV7491 / SV7490
Name of the conference:APMS 2019. IFIP Advances in Information and Communication Technology
place of the conference:Austin (TX)
Date of the conference:01.09.2019-05.09.2019
Institute / Department:FIR e. V. an der RWTH Aachen
Dienstleistungsmanagement
Dewey Decimal Classification:6 Technik, Medizin, angewandte Wissenschaften / 62 Ingenieurwissenschaften

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