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Service Engineering Models

  • Since the field of service engineering emerged in the late 20th century, the service industry has undergone drastic changes. Among the reasons for these changes is the increasing digitalization, which has made it difficult for companies to successfully develop new service offerings. While numerous service engineering models are available to provide guidance during the design of new services, many of them cannot keep up with the requirements of today’s economic environment. The present paper examines the requirements that service engineering models need to meet in order to be suitable guidelines for the digital age. To this end, the introduction illustrates how digitalization has changed the service industry. Afterwards, selected service engineering models and related norms are presented. Finally, a set of requirements for modern service engineering models derived from best practices from recent years is introduced.

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Metadaten
Verfasserangaben:Roman SenderekGND, Jan KuntzGND, Volker StichORCiDGND, Jana FrankGND
URL:https://link.springer.com/chapter/10.1007/978-3-030-29996-5_63
DOI:https://doi.org/10.1007/978-3-030-29996-5_63
ISBN:978-3-030-29995-8
ISBN:978-3-030-29996-5
ISSN:1868-4238
ISSN:1868-422X
Titel des übergeordneten Werkes (Englisch):Advances in Production Management Systems. Towards Smart Production Management Systems IFIP WG 5.7 International Conference, APMS 2019, Austin, TX, USA, September 1–5, 2019, Proceedings, Part II
Untertitel (Englisch):History and Present-Day Requirements
Schriftenreihe (Bandnummer):IFIP advances in information and communication technology (567)
Verlag:Springer
Ort:Cham [u. a.]
Herausgeber*in:Farhad Ameri, Kathryn E. Stecke, Gregor von Cieminski, Dimitris Kiritsis
Dokumentart:Konferenzveröffentlichung
Sprache:Englisch
Datum der Veröffentlichung (online):26.04.2023
Datum der Erstveröffentlichung:24.08.2019
Datum der Freischaltung:26.04.2023
Freies Schlagwort / Tag:digitalization; service engineering; smart services
Erste Seite:547
Letzte Seite:554
FIR-Nummer:SV7491 / SV7490
Konferenzname:APMS 2019. IFIP Advances in Information and Communication Technology
Konferenzort:Austin (TX)
Konferenzzeitraum:01.09.2019-05.09.2019
Institut / Bereiche des FIR:FIR e. V. an der RWTH Aachen
Dienstleistungsmanagement
DDC-Klassifikation:6 Technik, Medizin, angewandte Wissenschaften / 62 Ingenieurwissenschaften