Identification of Variant-creating Factors in Product Service Systems
- Nowadays, providing purchasable goods is not enough for a company to survive on the global market. Because of competitive prices and a large range of products available, companies need to offer additional benefits to their customers in order to create a unique selling point. They add services to their product portfolio and offer clients the opportunity to acquire an additional service solution to go with it. The offered services need to fit to the customer's needs, resulting in a variety of available services, great complexity of the service range and decreasing transparency of the resource utilization. This paper addresses the problem by identifying variant-creating factors in product service systems, transferring them into an organizational framework and verifying their significance.
| Author: | Günther SchuhORCiDGND, Jan KuntzGND, Katharina Heeg, Philipp JussenGND, Jan Koch, Stefan Breunig |
|---|---|
| URL: | https://ieeexplore.ieee.org/document/7797942 |
| DOI: | https://doi.org/10.1109/IEEM.2016.7797942 |
| Parent Title (English): | 2016 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) |
| Publisher: | IEEE |
| Editor: | Kadarsah Suryadi |
| Document Type: | Conference Proceeding |
| Language: | English |
| Date of Publication (online): | 2023/07/25 |
| Date of first Publication: | 2016/12/07 |
| Release Date: | 2023/09/05 |
| Tag: | companies; complexity management; complexity theory; guidelines; portfolios; product service systems; production systems; service range complexity; stress; variant-creating factors |
| First Page: | 582 |
| Last Page: | 586 |
| FIR-Number: | SV6710 |
| Name of the conference: | 2016 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) |
| place of the conference: | Nusa Dua, Indonesien |
| Date of the conference: | 04.12.-07.12.2016 |
| Institute / Department: | FIR e. V. an der RWTH Aachen |
| Dienstleistungsmanagement | |
| Dewey Decimal Classification: | 6 Technik, Medizin, angewandte Wissenschaften / 62 Ingenieurwissenschaften |
