Smart Service Engineering
- Industry 4.0 has provided vast opportunities for manufacturing companies whilst simultaneously creating multiple challenges. In this new highly digitized globalized marketplace, manufacturing companies find themselves under pressure to become more service oriented and offer new innovative value offerings such as smart services. These are digital data-driven services that, generally, add value in conjunction with a physical product. However, classical methods of service engineering have not adapted sufficiently to the increasing digital components and requirements of smart services. This paper presents Smart Service Engineering as a novel service-engineering approach for industrial smart services. Smart Service Engineering draws from iterative development models and implements agile and customer-centric methods to decrease the overall development time and achieve an early market success. The paper focuses on the service development steps and presents the interaction and interconnection of different elements of smart services based on a case study research. Finally the paper illustrates the successful application of the Smart Service Engineering approach and its impact on a German medium-sized company in the textile machine industry.
| Author: | Philipp JussenGND, Jan KuntzGND, Roman SenderekGND, Benedikt Moser |
|---|---|
| ISSN: | 2212-8271 |
| Parent Title (English): | Procedia CIRP 83 (2019) 384-388 |
| Publisher: | Elsevier B.V. |
| Place of publication: | Amsterdam |
| Editor: | George Q. Huang, Ting Qu, Matthias Thürer, Suxiu Xu, Mohamed Khalgui |
| Document Type: | Conference Proceeding |
| Language: | English |
| Date of Publication (online): | 2022/06/22 |
| Date of first Publication: | 2019/05/31 |
| Release Date: | 2022/06/22 |
| Tag: | Agile; Agile Development; Customer Centricity; Dienstleistungsentwicklung; Dienstleistungsmanagement; Digital Solutions; Service Engineering; Smart Service; Smart Service Engineering |
| First Page: | 384 |
| Last Page: | 388 |
| FIR-Number: | SV7496 |
| Name of the conference: | 11th CIRP Conference on Industrial Product-Service Systems |
| place of the conference: | Zuhai and Hong Kong |
| Date of the conference: | 29.05.-31.05.19 |
| Institute / Department: | FIR e. V. an der RWTH Aachen |
| Dienstleistungsmanagement | |
| Dewey Decimal Classification: | 6 Technik, Medizin, angewandte Wissenschaften / 62 Ingenieurwissenschaften |
