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Finding the optimal Operating Point for Service Production Processes via Simulation

  • This paper presents a simulation approach for service production processes on the basis of which an optimal operating point for service systems can be identified. The approach specifically takes into account the characteristics of human behavior. The simulation is based on a system theory approach to the service delivery process. A specific use case of the simulation approach is presented in detail to illustrate how characteristic curves are deduced and an optimal operating point is obtained.
  • Bei Fragestellungen zur Dienstleistungsproduktivität besteht eine erhebliche Theorielücke. Der Beitrag präsentiert ein Simulationsmodell für die Dienstleistungsproduktivität. Dabei wird menschliches Verhalten explizit abgebildet und zur Erklärung der Dienstleistungsproduktivität verwendet. Die Ergebnisse werden an einem Fallbeispiel aufgezeigt.

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Metadaten
Author:Günther SchuhORCiDGND, Philipp JussenGND, Christian FabryGND, Gerhard GuderganGND
URL:https://link.springer.com/chapter/10.1007/978-3-642-41263-9_6
DOI:https://doi.org/10.1007/978-3-642-41263-9_6
ISBN:978-3-642-41263-9
ISBN:978-3-642-41262-2
Parent Title (English):Advances in Production Management Systems. Sustainable Production and Service Supply Chains. IFIP WG 5.7 International Conference, APMS 2013, State College, PA, USA, September 9-12, 2013, Proceedings, Part II
Series (Serial Number):IFIP advances in information and communication technology (415)
Publisher:Springer
Place of publication:Berlin [u. a.]
Editor:Vittal Prabhu, Marco Taisch, Dimitris Kiritsis
Document Type:Conference Proceeding
Language:English
Date of Publication (online):2023/08/18
Date of first Publication:2013/09/09
Release Date:2023/09/06
Tag:service process; service production; service productivity; simulation
GND Keyword:SimulationGND; ProduktivitätGND; DienstleistungGND
First Page:41
Last Page:48
FIR-Number:SV6227
Name of the conference:APMS 2013: International Conference Advances in Production Management Systems
place of the conference:State College (PA)
Date of the conference:09.09.2013-12.09.2013
Institute / Department:FIR e. V. an der RWTH Aachen
Dienstleistungsmanagement
Dewey Decimal Classification:6 Technik, Medizin, angewandte Wissenschaften / 62 Ingenieurwissenschaften