Refine
Year of publication
- 2014 (3) (remove)
Document Type
- Conference Proceeding (1)
- doctorallecture (1)
- Doctoral Thesis (1)
Is part of the Bibliography
- no (3)
Keywords
- Dienstleistungsmanagement (1)
- Energietechnik (1)
- Entscheidungsfindung (1)
- Industrielle Dienstleistungen (1)
- Ressourcen (1)
- SSIL (1)
- Windenergie (1)
- industrielle Dienstleistung (1)
Institute
The growth of installed wind capacities generated a market with a huge variety of service offers for operation & maintenance of wind turbines. Different parties like manufacturers, component suppliers as well as independent service providers compete for the attractive after sales market. An innovative service offer which seems to meet the customers’ requirements is the guarantee of availability for wind turbines. However, these service providers are facing new challenges regarding their performance potentials and their financial risks occurring from possible penalties. Service providers have to reconsider their preparedness of performance, their new occurring financials risks, their cooperation and qualification level as well as their localization of service bases. To be able to quantify these new challenges and risks a simulation model has been designed in the context of a German research project named “WinServ”.
Unternehmen der deutschen Investitionsgüterindustrie stehen aufgrund stagnierender Märkte und steigenden internationalen Wettbewerbs vor der Herausforderung, sich gegenüber der Konkurrenz durch das Angebot einzigartiger Leistungen zu differenzieren. Die Integration von Dienstleistungen in das Angebot bietet dabei eine große Chance, da sich die Sachgüter im Wettbewerb hinsichtlich ihrer technischen Leistungsfähigkeit kaum unterscheiden lassen.