Refine
Document Type
Is part of the Bibliography
- no (2)
Keywords
- Augmented Reality (2) (remove)
Institute
Augmented reality seems to offer great potential benefits in the field of industrial services. However, the question of the exact benefits, both monetary and qualitative, is difficult to evaluate, as is the case with IT investments in gen-eral. Within the framework of the DM4AR research project, an evaluation model was therefore developed. Based on group discussions and interviews on potential AR use cases, a list of monetary and qualitative benefits was compiled to form the basis for selecting suitable evaluation modules in the existing literature. These include an impact chain analysis in the form of a strategy map, a monetary eval-uation as a calculation of the return on investment, based on the assumptions of the use case as well as existing studies, and a qualitative evaluation in the form of a utility analysis. The outcome is an evaluation model in the form of a multi-perspective approach that considers the impact of AR in the four perspectives of the balanced scorecard (financial, customer, internal business processes, learning and growth). The results of the qualitative and monetary evaluation can be sum-marized in a 2D matrix to support decision-making.
Augmented Reality im Service
(2020)
Der gesellschaftliche Umbau zu einer Wissensgesellschaft mit all ihren Implikationen hat Wissen zu dem zentralen Erfolgsfaktor jedes Unternehmens gemacht. Gleichzeitig wird der Fachkräftemangel in den kommenden Jahren immer weiter ansteigen. Schon jetzt sorgt er im Mittelstand für jährliche Umsatzeinbußen von fast 50 Milliarden Euro und gilt als eine der größten Wachstumsbremsen der deutschen Wirtschaft. Die Auswirkungen des Fachkräftemangels zeigen sich insbesondere im technischen Service, wo hoch-individualisierte Maschinen und Anlagen Expertenwissen sowie die Bereitschaft zur stetigen Weiterbildung erfordern.