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In the age of digitalization, manufacturing companies are under increased pressure to change due to product complexity, growing customer requirements and digital business models. The increasing digitization of processes and products is opening up numerous opportunities for mechanical engineering companies to exploit the resulting potential for value creation. Subscription business is a new form of business model in the mechanical engineering industry, which aims to continuously increase customer benefit to align the interests of both companies and customers. Characterized by a permanent data exchange, databased learning about customer behavior, and the transfer into continuous innovations to increase customer value, subscription business helps to make Industry 4.0 profitable. The fact that machines and plants are connected to the internet and exchange large amounts of data results in critical information security risks. In addition, the loss of knowledge and control, data misuse and espionage, as well as the manipulation of transaction or production data in the context of subscription transactions are particularly high risks. Complementary to direct and obvious consequences such as loss of production, the attacks are increasingly shifting to non-transparent and creeping impairments of production or product quality, which are only apparent at a late stage, or the influencing of payment flows. A transparent presentation of possible risks and their scope, as well as their interrelationships, does not exist. This paper shows a research approach in which the structure of subscription models and their different manifestations based on their risks and vulnerabilities are characterized. This allows suitable cyber security measures to be taken at an early stage. From this basis, companies can secure existing or planned subscription business models and thus strengthen the trust of business partners and customers.
Nowadays manufacturing companies are facing many different challenges as they are finding themselves in a dynamic and complex environment. Industrie 4.0 and its principles can help to manage these challenges. For example, companies should follow a principle called continuity of engineering. This continuity enables parallel development and production planning. One important measure to allow a continuity of engineering is the appropriate integration of IT (Information Technology) and OT (Operational Technology) within the company as well as along the whole value chain. Meant is the networking of machines and plant equipment with IT systems. The management of information resources for example allows data based decisions. Therefore, companies need to have a profound knowledge about the relationship between the integration and information processing of information systems.
There is a common understanding that a certain degree of IT and OT integration highly depends on the company’s typology, which we found out can be represented by the company’s business model. Therefore, we developed a methodology to identify the company’s business model and to derive relevant success factors, both based on a workshop-concept. Based on expert interviews, this enabled us to link the business model or company’s typology with the most important information management principles.