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Im Rahmen der vernetzten Digitalisierung stehen insbesondere kleine und mittlere IT-Organisationen und IT-Dienstleister vor der großen Herausforderung, in einem immer dynamischer werdenden Umfeld Leistungen in hoher Qualität zu liefern. Die Verknüpfung dieser Leistungen mit den zu unterstützenden Geschäftsprozessen und Geschäftsmodellen gestaltet sich schwierig und erfordert eine service- und prozessorientierte Denkweise.
Zur Bewältigung dieser Herausforderungen und der Umsetzung des "service- und prozessorientierten Denkens" bietet das IT-Service-Management (ITSM) Methoden und Maßnahmen zur kundenorientierten, prozessgesteuerten und transparenten Erbringung von IT-Services. Trotz bestehender ITSM-spezifischer Referenzmodelle und Regelwerke werden die beschriebenen Methoden von kleinen und mittleren IT-Organisationen und IT-Dienstleistern kaum genutzt. Der Grund hierfür liegt unter anderem in der hohen Komplexität der Regelwerke und dem damit verbundenen großen Implementierungsaufwand. Es fehlt ein Vorgehen, das die Fähigkeiten und Möglichkeiten von kleinen und mittleren Unternehmen (KMU) berücksichtigt, um IT-Prozesse eigenständig hinsichtlich der Serviceorientierung zu bewerten und zu optimieren.
Das Ergebnis des Forschungsvorhabens "GradeIT" ist eine Vorgehensweise, die KMU dabei unterstützt, relevante IT-Service-Prozesse für sich selbst zu identifizieren, um diese dann eigenständig zu bewerten und auf Basis transparent dargestellter Wirkungszusammenhänge zu spezifischen Einflussfaktoren erfolgversprechende Handlungsempfehlungen auszusprechen.
Growing information systems (IS) often come along with growing IT complexity, because of emerging rag rug landscapes. This development causes rising IT costs and dependencies, which hinder the maintenance and expansion of the IS landscape. This article outlines the current research on published and presented methods to manage the rising IT complexity in a literature review. Because definitions of “IT complexity” vary a lot in literature, this paper also includes a definition of the term. In addition to that, it delivers a presentation of the used research methodology. Subsequently, it presents the findings in literature, highlights the research gap and – based on the literature analysis – presents, the steps that need to be taken. A discussion of the results and a summary complete the article.
Growing information systems (IS) often come along with growing IT complexity, because of emerging rag rug landscapes. This development causes rising IT costs and dependencies, which hinder the maintenance and expansion of the IS landscape. This article outlines the current research on published and presented methods to manage the rising IT complexity in a literature review. Because definitions of “IT complexity” vary a lot in literature, this paper also includes a definition of the term. In addition to that, it delivers a presentation of the used research methodology. Subsequently, it presents the findings in literature, highlights the research gap and – based on the literature analysis – presents the steps that need to be taken. A discussion of the results and a summary complete the article.
Assessment of IS Integration Efforts to Implement the Internet of Production Reference Architecture
(2018)
As part of a collaborative network, manufacturing companies are required to be agile and accelerate their decision making. To do so, a high amount of data is available and needs to be utilized. To enable this from a company internal information system perspective, the Internet of Production (IoP) describes a future information system (IS) architecture. Core element of the IoP is a digital platform building the basis for a network of cognitive systems. To implement and continuously further develop the IoP, manufacturing companies need to make architecture-related decisions concerning the accessibility of data, the processing of the data as well as the visualization of the information. The goal of this research is the development of a decision-support methodology to make those decisions, taking under consideration the evaluated IS integration effort. Therefore, this paper describes the allocation of IS functions and identifies the effort drivers for the respective IS integration by analyzing the integration possibilities. Conclusively this approach will be validated in a case study.
Management of information and the IT systems it is stored in becomes a crucial capability for the industry. However, companies are struggling with the management of the various requirements and frequent changes of technology. Thus, IT complexity has become a major challenge for companies. At the same time, especially manufacturing companies are striving to implement Industrie 4.0 concepts. Many of these even have developed an Industrie 4.0 roadmap including various projects to change the company. Companies can develop such roadmaps by applying the Industrie 4.0 Maturity Index that gives a broad view on necessary capabilities for Industrie 4.0.
In our research, we analyzed data sets from over 10 manufacturing companies that have performed an Industrie 4.0 maturity assessment. Our hypothesis was that IT complexity challenges are hindering the implementation of Industrie 4.0 roadmaps significantly. We could prove this hypothesis at least for the companies analyzed and give insights on the specific challenges. Based on our analysis, we conclude our article by giving concrete recommendations on how to tackle IT complexity.